Legal
Refund policy
How subscription payments, cancellations, and refunds are handled for Safe in Cyberspace.
1. Overview
Safe in Cyberspace subscriptions are billed in advance according to your selected plan and billing period. Payments are processed by Paddle.com Market Limited and/or Paddle.com Inc. ("Paddle") as merchant of record. Paddle collects payment, issues invoices, and handles applicable taxes on our behalf.
2. No refunds for unused subscription time
Subscription fees are charged at the start of each billing period. We do not provide partial refunds, credits, or pro-rata refunds for unused time remaining in your current billing period when you cancel or change your plan.
3. Cancellation
You may cancel your subscription from Organisation → Subscription in the Safe in Cyberspace app. Cancellation takes effect at the end of your current billing period. Paid features remain available until that date; your subscription will not renew for the next period.
4. Billing errors and disputes
If you believe you were charged in error, contact us at contact@safe-in-cyber.space with your invoice details. Payment disputes may also be handled by Paddle in accordance with Paddle buyer terms .
5. Mandatory legal rights
Nothing in this policy limits refunds or remedies that applicable consumer protection law requires us or Paddle to provide. Where such law grants you a statutory right to a refund, that right applies.
6. Contact
For questions about this policy or your subscription billing, contact contact@safe-in-cyber.space .